ISO Certification , Third Party Inspection and Lead Auditor Training

Objectives of IT-SMS (ISO 20000) Are you looking for basic objectives for Lead Auditor - ISO 20000 then must read this point related with them. • Describe the key processes required for an IT Service Management System (SMS). • Communicate the benefits of an ISO 20000 IT SMS . • Communicate that it is possible to integrate an ISO 20000 compliant SMS with other management systems in the service provider's organization. • Adopt an integrated process approach and the PDCA methodology, enabling the service provider to align or fully integrate multiple management system standards. • Know what to do next in their organization. • Describe the roles and responsibilities of auditors and lead auditors.