ISO 20000 (ITSMS) Basic Objectives for Lead Auditor

Objectives of IT-SMS (ISO 20000)

ISO 20000 (ITSMS) Basic Objectives

Are you looking for basic objectives for Lead Auditor - ISO 20000 then must read this point related with them.

• Describe the key processes required for an IT Service Management System (SMS).
• Communicate the benefits of an ISO 20000 IT SMS.
• Communicate that it is possible to integrate an ISO 20000 compliant SMS with other management systems in the service provider's organization.
• Adopt an integrated process approach and the PDCA methodology, enabling the service provider to align or fully integrate multiple management system standards.
• Know what to do next in their organization.
• Describe the roles and responsibilities of auditors and lead auditors.

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