ISO 9001 Requirements -Need and Expectations of Interested Party

 


ISO 9001 Requirements - Needs and Expectations of Interested Party

As per ISO 9001 requirements, the identification of needs and expectations of the interested parties is very much important for the organization for further improvement of organizational performance, Credibility, and Customer Satisfaction along with the importance of meeting the requirements of ISO 9001 Certification.

ISO 9001 Certification Requirement Clause 4

Clause # 4 -is the Context of the organization, this clause has the 4 Sub Clauses

Sub-Clause #4.1 Understanding the organization and its context

Sub-Clause #4.2 Understanding the needs and expectations of interested parties

Sub-Clause #4.3 Determining the scope of the quality management system

Sub-Clause #4.4 Quality management system and its processes


 Understanding the needs and expectations of interested parties

Understanding the needs and expectations of interested parties – As per ISO 9001:2015 requirement Understanding the needs and expectations of interested parties in view to effect or potential effects on the organization’s ability to meet consistent requirements of products and services.

Let's understand who an interested Parties of the organization are (but not limited )

- Customers
-Directors
-Shareholders
- Employee
- Regulatory Body
-End-user of products /services
-Supplier
 etc, and so on.

So while identifying the needs and expectations of the interested party the organization has to look into aspects of the organizational Quality Management System.

The Expectations Could be 

- Organization Consistently Comply the Legal and Regulatory Requirements (Applicable )
- There should be no Rejections and Customer Complain 
- Productivity  enhancement consistently
- Employee Safety and benefits to be provided by the organization on a regular basis
- Delivery  of products and services performed as per schedule 
- Supplier to be  treated as an integral part of the organization

So organizations while taking ISO 9001 implementation, must address the potential expectations do the proper Risk Analysis, understand the significance of expectations and take the necessary control measure. This will helps the organization build credibility, enhancement of productivity, enhancement of Customer Satisfaction through ISO 9001 Certification.


Comments

Post a Comment

Popular posts from this blog

Benefits of ISO 45001 Certification

Image
  Benefits of ISO 45001 Certification for Small organization Nowadays it is a requirement for any organization's responsibility to provide a safe workplace for its employee, including workers, contractors, visitors, and society.   Organizations ensure that there should be no ill health, accidents & Incidents in the organization or it should be reduced as much as low possible to ensure Human Safety at the workplace. If the organization plan for OHS safety in a systematic way considering the standard OHS works practice in the organization. Then it is possible to enhance the Occupational Health Safety (OHS) of the organization and ensure human safety at the workplace.   ISO 45001 – is an Occupational Health Safety Management System Standard – the requirement of ISO 45001 has been placed in such a way that – if the organization implements ISO 45001 in the organization effectively and adopts the ISO 45001 requirements into practice. the OHS performance of the organiz...
Read more

ISO 9001 Certification for Beginners -A Guide

Image
  ISO 9001 Certification for Beginners -A Guide This Blog is for providing awareness and guidelines for organization that is new to ISO 9001 Certification.  So as a Beginner organization can refer to the below information about ISO 9001 Certification for Beginners - which could make you a better understanding of ISO 9001:2015 Standard, the Benefits of ISO 9001 Certification, and the Documents required for ISO 9001 Certification, ETC. About ISO 9001:2015  Standard ISO 9001:2015 - It is a Quality Management System (QMS) Standard that the International Organization for Standardization (ISO) most recently released in 2015 - Enhancing customer satisfaction through a continuous supply of goods and services that satisfy both customers' needs and applicable regulatory requirements is the goal of the ISO 9001:2015 Standard (if any). Any type or size of business organization may decide to use this ISO 9001 Standard in the organization for increased productivity, increased customer ...
Read more

Aspects of ISO 22000 Certification

Image
  Aspects of ISO 22000 Certification   What is ISO 22000 Certification?   ISO 22000 is an exceptionally critical affirmation framework that specialists acknowledge as the International Food Safety standard. It decides the necessities for something good and the most significant administration framework that each organization should go for on the off chance that it has a say in food assembling, preparation, appropriation, and so forth. It makes these associations show their capacity and commitment to control and stop security risks identified with different kinds of food people devour.   The current variant of ISO 22000 Certification was taken on and acknowledged in 2018, so it is known as ISO 22000:2018. Each part of the natural way of life framework should apply to it and get it right away. This accreditation standard searches for satisfying any appropriate food security connected lawful and administrative standards into its food handling framework.  ...
Read more