ISO 20000 (ITSMS) Basic Objectives for Lead Auditor
  Objectives of IT-SMS (ISO 20000)      Are you looking for basic objectives for Lead Auditor - ISO 20000 then must read this point related with them.   • Describe the key processes required for an IT Service Management System (SMS).  • Communicate the benefits of an ISO 20000 IT SMS .  • Communicate that it is possible to integrate an ISO 20000 compliant SMS with other management systems in the service provider's organization.  • Adopt an integrated process approach and the PDCA methodology, enabling the service provider to align or fully integrate multiple management system standards.  • Know what to do next in their organization.  • Describe the roles and responsibilities of auditors and lead auditors.