Objective of ISO 20000, ITSMS Lead Auditor Training Course
ITSMS( Information Technology Service Management System ) Participants understand the requirements and application of ISO 20000, ITSMS. Participants understand the Information Technology Service design, transition, delivery, and impro Participants understand the Budgeting and accounting for services, Capacity management, Business relationship management, Supplier management, and Resolution processes. Participants demonstrate competency in the implementation of ISO 20000, ITSMS . Participants develop the Knowledge and Skill for Auditing of ISO 20000, ITSMS . movement of services to fulfill service requirements to achieve customer satisfaction and provide value-added services. Participants understand the Governance of processes operated by other parties, implement the SMS, Design and transition of new or changed services, Service delivery processes, Service reporting, Service continuity, and availability management. OSS is one of th